Frequently Asked Questions
What is Home Watch?
Home Watch is a scheduled, in-person visual check of an unoccupied home. The purpose is to look for obvious signs of problems or changes, document observations and notify the homeowner when something needs attention.
Why do I need Home Watch if I have an alarm system?
An alarm system and Home Watch serve different purposes. Your alarm may detect or report certain events, depending on its equipment and settings. A Home Watch visit adds a physical presence: we enter the property and visually check the areas included in your agreed checklist.
Home Watch complements your existing security arrangements; it does not replace them.
How often can you visit?
Visit frequency is agreed upon based on your property, travel dates, preferences and service availability. Options may include monthly, twice-monthly or weekly visits, with other arrangements considered where practical.
Your schedule and included services will be confirmed before service begins.
Do you provide a report after every visit?
What happens if you discover a problem?
Can you arrange repairs?
Do you water plants or collect mail?
Can you prepare my home before I return?
Do you check the sump pump and furnace?
Will Home Watch guarantee that my home is safe or prevent damage?
Do I need to be home for the initial assessment?
How do you handle keys and access information?
What areas do you serve?
How much does Home Watch cost?
How do I get started?
Yes. The standard service includes a visit report documenting the visit and observations. Reports may include an overall status, checklist notes and relevant photographs.
If we identify a concern that requires prompt attention, we'll contact you according to the communication and escalation arrangements agreed upon in advance.
We document what we observe and contact you. If further action is required, we discuss the next steps and can help coordinate an appropriate contractor when authorized.
Any emergency spending authority or contractor authorization must be agreed upon in advance.
We can help coordinate access and communicate with appropriate service providers, subject to availability and your authorization. ProProperty Watch does not perform licensed plumbing, electrical or HVAC repairs, or provide technical diagnoses.
These services may be available as agreed add-ons. We confirm the tasks, frequency and any additional fees before service begins.
Yes. A welcome-home visit can be arranged to check visible conditions and complete agreed tasks, such as collecting mail, tending plants or coordinating a service appointment.
Specific preparations depend on your instructions and the services agreed upon.
We can visually check accessible areas and look for obvious signs of concern, according to the property checklist. This is not a technical test or certification that equipment is functioning correctly.
No. Home Watch cannot guarantee that all problems will be discovered or prevented. Visits are limited to the agreed schedule, accessible areas and visual observations made at the time of the visit.
Home Watch is not insurance, emergency response, professional home inspection or technical system monitoring.
We'll arrange the initial assessment and access method with you. You'll need to provide the relevant property instructions, access authorization and emergency contact information before recurring service begins.
We establish an agreed process for keys, access codes and security instructions. Our procedures should specify who may access the information, how keys are stored and how access is managed or revoked.
Our intended service area includes Aurora, Newmarket, Richmond Hill, Stouffville, King, East Gwillimbury and surrounding communities. Availability may depend on your address and the requested schedule.
Pricing depends on visit frequency, property requirements and additional services. We can discuss your needs and provide a clear quote before service begins.
Contact ProProperty Watch with your location, approximate departure and return dates, and preferred visit frequency. We'll discuss your property and arrange the next steps.